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QUALITY:

Both management and labor of Wilcox Steel have firmly committed to taking the dynamic steps required to achieve total quality management and complete dedication to product quality. Wilcox Steel is ISO 9001:2008 certified.

The Quality Policy for Wilcox Steel

Wilcox Steel is committed to enhancing its customers’ success with products, service and responsiveness that set industry standards for quality and value.  We will relentlessly strive to be the best in every aspect of our business, by fostering a culture of trust, teamwork, responsibility, high expectations and open communications with employees, customers and suppliers.

Wilcox Steel understands the value of continual improvement – setting goals and objectives throughout the organization to ensure that we are meeting our customer expectations.

Wilcox Steel ensures that the Quality Policy, the Quality Statement and associated procedures are understood by all Wilcox Steel employees through the introduction of the Quality Policy during the employee hiring and orientation processes, continuing through on going training, as well as review of the goals, objectives and requirements that have been established for exceeding customer expectations.

The Quality Statement for Wilcox Steel

We are committed to meeting or exceeding customer requirements and fostering the principles of continuous improvement.

Wilcox Steel is committed to taking dynamic steps to achieve total quality management as demonstrated by product quality, customer satisfaction, and a culture that promotes continuous improvement and profitability for reinvesting in our future to serve new markets.